Refund policy

TowelEase values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We may collect the following types of information when you use our website:

  • Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
  • Account Information: Login credentials if you create an account.
  • Order Information: Purchase history, preferences, and order details.
  • Technical Information: IP address, browser type, device information, and cookies for analytics and functionality.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Send you promotional offers, updates, and newsletters (you may opt out at any time).
  • Detect and prevent fraud or unauthorized activity.

3. Access & Correction of Personal Information

You may request access to the personal information we hold about you, or request that we correct any inaccurate, incomplete, or outdated information.

  • We will respond to your request within a reasonable timeframe (usually 30 days).
  • If we deny your request, we will provide you with written reasons as required by law.
  • To make a request, please contact us at support@towelease.com.au

4. Sharing of Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Payment processors, shipping carriers, and marketing platforms that help us operate our business.
  • Legal Compliance: If required by law, regulation, or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Cookies & Tracking TechnologiesWe use cookies and similar technologies to:

  • Remember your preferences and improve site performance.
  • Analyze site traffic and trends.
  • Deliver personalized ads and promotions.

You can adjust your browser settings to refuse cookies, but some features may not work properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications.
  • Restrict or object to certain data processing.
  • Request data portability.

8. Children’s Privacy

Our website is not directed at individuals under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: support@towelease.com.au