Frequently Asked Questions

Please reach us at support@towelease.com.au if you cannot find an answer to your question.

What is the return policy for TowelEase?

We offer a 30-day return policy for all products purchased from our website. The product must be in its original condition and packaging.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within Australia.

What types of payment do you accept?

We accept all major credit cards (Visa, MC, American Express, Discover, Diners Club, JCB, UnionPay) and PayPal

Is the beach towel washing machine safe?

Yes. TowelEase is fully washing machine safe—just be sure to follow the care instructions on the label.

Can I put it in the dryer?

Yes. Low heat in the dryer is acceptable, but air drying is recommended to help extend the life of the towel.

Is it lightweight and sand-free?

Absolutely. Weighing just 400 grams (magnets included), it’s lightweight, easy to carry, and designed so sand shakes off effortlessly.

If I’m traveling, can I put it in my carry-on?

Yes! TowelEase is travel-friendly and passes through customs and metal detectors without any issues.

Need more info?