Privacy Policy
2025
TowelEase values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.
1. Information We Collect
We may collect the following types of information when you use our website:
- Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
- Account Information: Login credentials if you create an account.
- Order Information: Purchase history, preferences, and order details.
- Technical Information: IP address, browser type, device information, and cookies for analytics and functionality.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders.
- Provide customer support and respond to inquiries.
- Improve our website, products, and services.
- Send you promotional offers, updates, and newsletters (you may opt out at any time).
- Detect and prevent fraud or unauthorized activity.
3. Access & Correction of Personal Information
You may request access to the personal information we hold about you, or request that we correct any inaccurate, incomplete, or outdated information.
- We will respond to your request within a reasonable timeframe (usually 30 days).
- If we deny your request, we will provide you with written reasons as required by law.
- To make a request, please contact us at support@towelease.com.au
4. Sharing of Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Payment processors, shipping carriers, and marketing platforms that help us operate our business.
- Legal Compliance: If required by law, regulation, or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and improve site performance.
- Analyze site traffic and trends.
- Deliver personalized ads and promotions.
You can adjust your browser settings to refuse cookies, but some features may not work properly.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Depending on your location, you may have rights to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Restrict or object to certain data processing.
- Request data portability.
8. Children’s Privacy
Our website is not directed at individuals under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us: support@towelease.com.au
Return and Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
RETURNS
- You have 30 days from the date of delivery to return an item.
- To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
- Unused and in the same condition that you received it
NON-RETURANBLE ITEMS
Certain types of items cannot be returned, such as:
- Customized or personalized products
- Sale or clearance items (if marked final sale)
HOW TO INITIATE A RETURN
To start a return, please contact us at [support@towelease.com.au] with your order number and the reason for return. Once your return is approved, we will provide you with instructions on how and where to send your package.
Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g. wrong or defective item).
REFUNDS
- Once we receive and inspect your return, we’ll notify you about the status of your refund.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
EXCHANGES
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [support@towelease.com.au].
LATE OR MISSING REFUND
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us.
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